Today’s incident has been resolved. We continued to monitor with no degradation in performance since 11am Pacific.
Our team is working to prevent the cause of this disruption from recurring in the future.
Posted Oct 18, 2025 - 18:45 PDT
Update
We have implemented a fix for the real-time tracking disruption, but it's been slow to correct. Vehicles are beginning to resume tracking in real time, and will continue to come online as the system resumes normal performance.
We are monitoring the performance closely and will continue to update here until it is fully resolved.
Posted Oct 18, 2025 - 11:03 PDT
Monitoring
We have implemented a fix for the real-time tracking disruption. Vehicles are beginning to resume tracking in real time, and will continue to come online as the system resumes normal performance.
We are monitoring the performance closely and will continue to update here until it is fully resolved.
Posted Oct 18, 2025 - 08:25 PDT
Identified
We have identified the issue causing this morning's service disruption and are working towards a resolution. While the Sync web software and rider-facing tools are accessible, real-time tracking is down for most vehicles. Some basic tracking vehicle may be updating normally. Onboard vehicle systems should be preforming normally during this outage, with the driver interface, onboard announcements, and other features continuing to work locally on the bus.
While our team progresses on resolving the incident, we will provide updates with additional details via this status page.
Posted Oct 18, 2025 - 07:18 PDT
Investigating
We are currently investigating a service disruption. Our engineers and support teams are working towards a resolution, and we will provide an update as more information is available. This is our highest priority at this time.
We apologize for the inconvenience. Please contact our support team if you have any questions.
Posted Oct 18, 2025 - 04:40 PDT
This incident affected: Real-Time Tracking and Arrival Predictions.