All Systems Operational

About This Site

Welcome to the GMV Syncromatics home for real-time status updates. Here you'll find announcements about upcoming maintenance and other performance-related notices.

Real-Time Tracking ? Operational
Arrival Predictions ? Operational
Track / Sync Websites ? Operational
Track API ? Operational
Public Portal ? Operational
RTPI API / Smartphone App ? Operational
Messaging ? Operational
VOIP ? Operational
Digital Signs ? Operational
Insights ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 11, 2021

No incidents reported today.

May 10, 2021
Scheduled Maintenance - Product Release
Completed - The scheduled maintenance has been completed.
May 10, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 12:00 PDT
Scheduled - We will be undergoing maintenance of our Systems during this time for a scheduled Product Release. We do not expect any service disruptions during this event. If we notice any performance decrements for any of our services it should transient and resolve quickly.

Please contact our support team if you have any questions.
May 6, 14:27 PDT
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021
Service Disruption - Real Time Tracking
Resolved - The earlier incident around real time tracking disruption has now been cleared. We will be conducting an Engineering retrospective shortly to understand any impact to data during the disruption and advise if any further remediation maybe needed.

Thank you for your patience. Please contact our support team if you have any questions.
May 6, 18:49 PDT
Monitoring - Our Engineering team has resolved the earlier service disruption and real-time tracking should be back to normal now. We are actively monitoring the system to ensure all services are operating as expected. Specifically, breadcrumbs data will take a little while longer to get fully caught up.

Thank you for your patience. Please contact our support team if you have any questions.
May 6, 09:18 PDT
Identified - Our engineers and support teams have been investigating a service disruption reported earlier about vehicles in SYNC dispatch appearing stale. The Engineering team has identified an issue with some real-time data streams which is being actively remedied at this time. The vehicle queues are being processed and we expect to see vehicles come back live on SYNC dispatch gradually. Drivers should still be able to sign in to MDT and operate vehicle during this period.

We are actively working on this issue and will keep you posted as progress is made.
May 6, 06:44 PDT
May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021
Service Disruption - vehicle tracking status on Sync Dispatch view
Resolved - The earlier service disruption of some vehicles appearing stale on the Dispatcher side is now resolved. All systems are operating normally.

Thank you for your patience. Please contact our support team if you have any questions.
Apr 27, 23:34 PDT
Investigating - We are currently investigating a service disruption with real-time tracking status not appearing for some vehicles in Sync Dispatch tools. The vehicles should be operating normally (MDT and onboard tracking) and positions are flowing into the system from the vehicles and being stored but positions for some vehicles are not flowing further downstream to Dispatch list which marks the vehicles "stale" in the dispatcher view.

Our engineers and support teams are working towards a resolution, and we will provide an update as more information is available. This is our highest priority at this time.

We apologize for the inconvenience. Please contact our support team if you have any questions.
Apr 27, 16:16 PDT
Scheduled Maintenance - Product Release
Completed - The scheduled maintenance has been completed.
Apr 27, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 12:00 PDT
Scheduled - We will be undergoing maintenance of our Systems during this time for a scheduled Product Release. We do not expect any service disruptions during this event. If we notice any performance decrements for any of our services it should transient and resolve quickly.

Please contact our support team if you have any questions.
Apr 22, 14:10 PDT
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