GMV Syncromatics Status

All Systems Operational

About This Site

Welcome to the GMV Syncromatics home for real-time status updates. Here you'll find announcements about upcoming maintenance and other performance-related notices.

Real-Time Tracking Operational

Arrival Predictions Operational

Track / Sync Websites Operational

Track API Operational

Public Portal Operational

RTPI API / Smartphone App Operational

Messaging Operational

VOIP Operational

Digital Signs Operational

Insights Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 20, 2021

No incidents reported today.

Apr 19, 2021

Scheduled Maintenance - Site Maintenance

Completed - The scheduled maintenance has been completed.
Apr 19, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 21:00 PDT

Scheduled - We will be undergoing general maintenance of our Systems during this scheduled time. We do not expect any service disruptions during this event. If you notice any performance degradation for services in this window it should be transient and resolve quickly.

Please contact our support team if you have any questions.
Apr 19, 09:59 PDT

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

Service Disruption - Easy Rides

Resolved - The team has resolved the earlier service disruption for Easy Rides. All services should be operating normally now.

Thank you for your patience. Please contact our support team if you have any questions.
Apr 16, 20:33 PDT

Monitoring - The team has resolved the service disruption, and we are actively monitoring to ensure all systems are operating normally. We will provide an ALL CLEAR message as soon as possible.

Thank you for your patience. Please contact our support team if you have any questions.
Apr 16, 20:06 PDT

Identified - We are currently investigating a disruption for our Easy Rides system. Some of our Easy Rides services may be unavailable at the moment. The issue has been identified and our Engineers and Support teams are working towards a resolution. We will update here as we progress.

We apologize for the inconvenience. Please contact our support team if you have any questions.
Apr 16, 19:40 PDT

Apr 15, 2021

Scheduled Maintenance - Product Release

Completed - The scheduled maintenance has been completed.
Apr 15, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 13:00 PDT

Scheduled - We will be undergoing maintenance of our Systems during this time for a scheduled Product Release. We do not expect any service disruptions during this event. If we notice any performance decrements for any of our services it should transient and resolve quickly.

Please contact our support team if you have any questions.
Apr 8, 13:57 PDT

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

SYNC Website Performance Degradation

Resolved - On 4/9/2021 between 14:40 to 16:20 a transient issue caused a spike in latency (causing performance degradation) for Track-API which had the downstream effect of some users of Track/SYNC websites potentially experiencing small, intermittent periods of disconnection from the server (order of 0 - 3 minutes). This could have rendered vehicles appearing stale in that period and recovered status immediately after reconnection.

The Engineering team worked on mitigating and monitoring the transient cause of this issue and all systems were cleared around 17:30.

We apologize for any inconvenience. Please reach out to our support team if you have any questions.
Apr 9, 15:00 PDT

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

Insights Service Disruption

Resolved - This incident has been resolved.
Apr 6, 09:38 PDT

Update - We are continuing to investigate this issue.
Apr 5, 11:04 PDT

Investigating - We are currently investigating a service disruption. Our engineers and support teams are working towards a resolution, and we will provide an update as more information is available. This is our highest priority at this time.

We apologize for the inconvenience. Please contact our support team if you have any questions.
Apr 5, 10:47 PDT