Real-Time Tracking and Arrival Predictions Outage

Incident Report for GMV Sync

Resolved

This incident has been resolved.

Posted Mar 22, 2024 - 17:03 PDT

Update

We have fixed an issue impacting one customer on our RTPI-API service. We are still monitoring the issue involving real time tracking and possibly arrival predictions for certain customers.

Posted Mar 22, 2024 - 14:25 PDT

Investigating

We have identified an issue with providing real time tracking and arrival predictions for some customers. We are investigating and will provide an update when the issue is identified.

Posted Mar 22, 2024 - 10:45 PDT

This incident affected: Real-Time Tracking, Arrival Predictions, and RTPI API / Smartphone App.